Partners of Scapic Innovations Pvt Ltd.

Lending Partners of Scapic Innovations Private Limited (Scapic)

1. Axis Bank Limited:

Register Complaint with Axis Bank

Click here to raise a complaint

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

Level 1 - Front End Channels

Level 2 - Digital Lending Grievance Redressal Officer (GRO)

Please find the contact details for Grievance Redressal Officer (GRO) designated specifically to assist with digital lending / FinTech related concerns.

The customer can send an email/write a letter/call the Digital Lending Grievance Redressal Officer (GRO):

WRITE

EMAIL

CALL

Mr. Ashish Rajput, Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708

nodal.officer@axisbank.com

Contact No.- 08061865200 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays)

Level 3 – Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect

with the bank’s Principal Nodal Officer using the below-mentioned channels.

WRITE

EMAIL

CALL

Ms. Deepti Radkar, Senior Vice President - II, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no I.T.5, MIDC, Airoli Knowledge Park. Airoli, Navi Mumbai - 400708

pno@axisbank.com

Contact No.- +91 8061865098

Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays)

If your query/complaint is not addressed/resolved within 30 days, you can lodge a complaint over the

Complaint Management System (CMS)4 portal under the Reserve Bank-Integrated Ombudsman Scheme

(RB-IOS)5

Privacy Policy of Axis Bank: https://www.axisbank.com/online-privacy-policy

More Details: Axis Bank

2. IDFC First Bank Limited

Website: https://www.idfcfirstbank.com/

Privacy Policy: https://www.idfcfirstbank.com/privacy-policy

Customer Care No & Email ID: 1800 10 888 / Banker@idfcfirstbank.com

Nodal Desk No & Email ID: 022-41652700 / nodaldesk@idfcfirstbank.com

PNO Details:

PNO Name: Mr. Vipul Raj

PNO Details: 1800 209 9771 / PNO@idfcfirstbank.com

PNO Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India.

3. Fibe:

Customer care Number: 020-67639797

Email: care@fibe.in

Website: https://www.fibe.in/contact-us/

Privacy policy: https://www.fibe.in/privacy-policy/

T&C: https://www.fibe.in/terms-conditions/

Grievance Redressal:

Name of the officer: Mr. Abhiroop Khairnar

Email Address: grievance@fibe.in

Office Address: 404, The Chambers, Viman Nagar, Pune, Maharashtra-411014

4. Credit Saison India:

Website: https://creditsaison.in/

Grievance Redressal Offices: Preethi Nair

Phone number: +919962003070

Email address:grievance@creditsaison-in.com; preethi.nair@creditsaison-in.com

Address:IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029

Phone: 1800-1038-961

Email for Service Related Queries: support@creditsaison-in.com

5. DMI Finance Private Limited:

Website: https://www.dmifinance.in/

Privacy Policy: https://www.dmifinance.in/privacy-policy.php

Customer Care No & Email ID: https://www.dmifinance.in/contact-us.php

Grievance Redressal Details: https://www.dmifinance.in/grievance-redressal.php

Loan Undertaking: https://www.dmifinance.in/pdf/Loan-Application-Undertaking.pdf

Registered Office: DMI Finance Pvt Ltd., Express Building, Third Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi - 110002, India, +91 11 4120 4444

6. Ring (Si Creva Capital Services Private Limited):

Website: https://sicrevacapital.com/

Privacy Policy: https://sicrevacapital.com/privacy-policy/

Terms & Conditions: https://sicrevacapital.com/terms-and-conditions/

Email: info@sicrevacapital.com

Registered office: 10th Floor , Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070

Customer Grievance Redressal Officer:

Name: Mukul Dwivedi

Contact details: 022 41434302 / 020 68135496

Whatsapp: 022 4143 4380

Email : info@sicrevacapital.com

Principal Nodal Officer:

Name: Benishba Jivin

Email : benishba.jivin@sicrevacapital.com

For Grievance Redressal Mechanism Click here: https://sicrevacapital.com/customer-grievance-redressal-mechanism/

7. Olyv (Upmove):

Customer Care Number - +91- 9148380504

Email Id - contact@upmove.in, help@smartcoin.co.in

Website - https://upmove.in/

Privacy Policy - https://upmove.in/policies/privacy-policy.html

Terms and Conditions - https://web.olyv.co.in/terms_and_conditions.html

Grievance Redressal Officer: Mr. Madan H M

Email Address: grievanceredressalofficer@upmove.in

Office Address: Indiqube Gamma, no 293/154/172, 3rd Floor, Outer Ring Road, Kadubeesanahalli, Bangalore, KA 560103

8. Finnable:

Website - https://www.finnable.com/

Privacy Policy - https://www.finnable.com/privacy-policy/

Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103

Email - makeiteasy@finnable.com

Contact : 9741160321

Level 1:

Borrowers are requested to address all their grievances at the first instance to the Customer care team via the below channels.

Email - makeiteasy@finnable.com (Response time is 3 - 4 working hours)

Working hours - Monday to Friday (9 AM - 6 PM)

Level 2:

Name - Suman Kumari

Email - gro@finnable.com

Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103

9. mPokket:

Customer Care Number & Email ID - support@mpokket.com

Website - https://www.mpokket.in

Privacy Policy - https://www.mpokket.in/privacy-and-data-storage-policy

Grievance Redressal Details:

1. GRO Name - Raktim Addya

2. Contact - +91-97485-28353

3. Email - grievance@mpokket.com

Office Address - PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

10. Poonawalla Fincorp

Details of the Principal Nodal Officer of Poonawalla Fincorp Limited (Regulated Entity): -

Name: Arnab Das

Designation: Principal Nodal Officer.

Contact no: 02 - 67808090

Email - arnab.das1@poonawallafincorp.com and headcustomerservice@poonawallafincorp.com

Address: 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune – 411036.

Sachet Portal Link: https://sachet.rbi.org.in/

Privacy Policy: https://poonawallafincorp.com/privacy-policy.php

PFL product: https://poonawallafincorp.com/personal-loan.php

Customer Care details:

Toll free no

18002663201

Email id

customercare@poonawallafincorp.com

TnC Website Link: https://poonawallafincorp.com/terms-and-conditions.php

Privacy Policy Link: https://poonawallafincorp.com/privacy-policy.php

Partners of Scapic Innovations Pvt Ltd. (Scapic)

1. Moneyview

WhizDM Innovations Pvt. Ltd. (Moneyview)

Moneyview Lending Partner

Privacy Policy

Terms & Conditions