Partners of Scapic Innovations Pvt Ltd.
Lending Partners of Scapic Innovations Private Limited (Scapic)
1. Axis Bank Limited:
Register Complaint with Axis Bank
Click here to raise a complaint
Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.
Level 1 - Front End Channels
- Email: email.services@axisbank.com
- Contact number: 1860-419-5555/1860-500-5555
- Complaint Registration:https://application.axisbank.co.in/webforms/axis-support/index.aspx
- Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)
Level 2 - Digital Lending Grievance Redressal Officer (GRO)
Please find the contact details for Grievance Redressal Officer (GRO) designated specifically to assist with digital lending / FinTech related concerns.
The customer can send an email/write a letter/call the Digital Lending Grievance Redressal Officer (GRO):
WRITE | CALL | |
|---|---|---|
Mr. Ashish Rajput, Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 | Contact No.- 08061865200 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays) |
Level 3 – Principal Nodal Officer
If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect
with the bank’s Principal Nodal Officer using the below-mentioned channels.
WRITE | CALL | |
|---|---|---|
Ms. Deepti Radkar, Senior Vice President - II, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no I.T.5, MIDC, Airoli Knowledge Park. Airoli, Navi Mumbai - 400708 | Contact No.- +91 8061865098 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays) |
If your query/complaint is not addressed/resolved within 30 days, you can lodge a complaint over the
Complaint Management System (CMS)4 portal under the Reserve Bank-Integrated Ombudsman Scheme
(RB-IOS)5
Privacy Policy of Axis Bank: https://www.axisbank.com/online-privacy-policy
More Details: Axis Bank
2. IDFC First Bank Limited
Website: https://www.idfcfirstbank.com/
Privacy Policy: https://www.idfcfirstbank.com/privacy-policy
Customer Care No & Email ID: 1800 10 888 / Banker@idfcfirstbank.com
Nodal Desk No & Email ID: 022-41652700 / nodaldesk@idfcfirstbank.com
PNO Details:
PNO Name: Mr. Vipul Raj
PNO Details: 1800 209 9771 / PNO@idfcfirstbank.com
PNO Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India.
3. Fibe:
Customer care Number: 020-67639797
Email: care@fibe.in
Website: https://www.fibe.in/contact-us/
Privacy policy: https://www.fibe.in/privacy-policy/
T&C: https://www.fibe.in/terms-conditions/
Grievance Redressal:
Name of the officer: Mr. Abhiroop Khairnar
Email Address: grievance@fibe.in
Office Address: 404, The Chambers, Viman Nagar, Pune, Maharashtra-411014
4. Credit Saison India:
Website: https://creditsaison.in/
Grievance Redressal Offices: Preethi Nair
Phone number: +919962003070
Email address:grievance@creditsaison-in.com; preethi.nair@creditsaison-in.com
Address:IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Phone: 1800-1038-961
Email for Service Related Queries: support@creditsaison-in.com
5. DMI Finance Private Limited:
Website: https://www.dmifinance.in/
Privacy Policy: https://www.dmifinance.in/privacy-policy.php
Customer Care No & Email ID: https://www.dmifinance.in/contact-us.php
Grievance Redressal Details: https://www.dmifinance.in/grievance-redressal.php
Loan Undertaking: https://www.dmifinance.in/pdf/Loan-Application-Undertaking.pdf
Registered Office: DMI Finance Pvt Ltd., Express Building, Third Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi - 110002, India, +91 11 4120 4444
6. Ring (Si Creva Capital Services Private Limited):
Website: https://sicrevacapital.com/
Privacy Policy: https://sicrevacapital.com/privacy-policy/
Terms & Conditions: https://sicrevacapital.com/terms-and-conditions/
Email: info@sicrevacapital.com
Registered office: 10th Floor , Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070
Customer Grievance Redressal Officer:
Name: Mukul Dwivedi
Contact details: 022 41434302 / 020 68135496
Whatsapp: 022 4143 4380
Email : info@sicrevacapital.com
Principal Nodal Officer:
Name: Benishba Jivin
Email : benishba.jivin@sicrevacapital.com
For Grievance Redressal Mechanism Click here: https://sicrevacapital.com/customer-grievance-redressal-mechanism/
7. Olyv (Upmove):
Customer Care Number - +91- 9148380504
Email Id - contact@upmove.in, help@smartcoin.co.in
Website - https://upmove.in/
Privacy Policy - https://upmove.in/policies/privacy-policy.html
Terms and Conditions - https://web.olyv.co.in/terms_and_conditions.html
Grievance Redressal Officer: Mr. Madan H M
Email Address: grievanceredressalofficer@upmove.in
Office Address: Indiqube Gamma, no 293/154/172, 3rd Floor, Outer Ring Road, Kadubeesanahalli, Bangalore, KA 560103
8. Finnable:
Website - https://www.finnable.com/
Privacy Policy - https://www.finnable.com/privacy-policy/
Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103
Email - makeiteasy@finnable.com
Contact : 9741160321
Level 1:
Borrowers are requested to address all their grievances at the first instance to the Customer care team via the below channels.
Email - makeiteasy@finnable.com (Response time is 3 - 4 working hours)
Working hours - Monday to Friday (9 AM - 6 PM)
Level 2:
Name - Suman Kumari
Email - gro@finnable.com
Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103
9. mPokket:
Customer Care Number & Email ID - support@mpokket.com
Website - https://www.mpokket.in
Privacy Policy - https://www.mpokket.in/privacy-and-data-storage-policy
Grievance Redressal Details:
1. GRO Name - Raktim Addya
2. Contact - +91-97485-28353
3. Email - grievance@mpokket.com
Office Address - PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
10. Poonawalla Fincorp
Details of the Principal Nodal Officer of Poonawalla Fincorp Limited (Regulated Entity): -
Name: Arnab Das
Designation: Principal Nodal Officer.
Contact no: 02 - 67808090
Email - arnab.das1@poonawallafincorp.com and headcustomerservice@poonawallafincorp.com
Address: 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune – 411036.
Sachet Portal Link: https://sachet.rbi.org.in/
Privacy Policy: https://poonawallafincorp.com/privacy-policy.php
PFL product: https://poonawallafincorp.com/personal-loan.php
Customer Care details:
Toll free no | 18002663201 |
|---|---|
Email id |
TnC Website Link: https://poonawallafincorp.com/terms-and-conditions.php
Privacy Policy Link: https://poonawallafincorp.com/privacy-policy.php
Partners of Scapic Innovations Pvt Ltd. (Scapic)1. Moneyview
WhizDM Innovations Pvt. Ltd. (Moneyview)