Super Money

Lending Partners of Scapic Innovations Private Limited (Scapic)

1. Axis Bank Limited:

Click here to raise a complaint

Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.

Level 1 - Front End Channels

1. Email: email.services@axisbank.com
2. Contact number: 1860-419-5555/1860-500-5555
3. Complaint Registration:https://application.axisbank.co.in/webforms/axis-support/index.aspx
4. Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)

Level 2 - Digital Lending Grievance Redressal Officer (GRO)

Please find the contact details for Grievance Redressal Officer (GRO) designated specifically to assist with digital lending / FinTech related concerns.

The customer can send an email/write a letter/call the Digital Lending Grievance Redressal Officer (GRO):

WRITE	EMAIL	CALL
Mr. Ashish Rajput, Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708	nodal.officer@axisbank.com	Contact No.- 08061865200 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays)

Level 3 – Principal Nodal Officer

If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect

with the bank’s Principal Nodal Officer using the below-mentioned channels.

WRITE

CALL

Ms. Deepti Radkar, Senior Vice President - II, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no I.T.5, MIDC, Airoli Knowledge Park. Airoli, Navi Mumbai - 400708

pno@axisbank.com

Contact No.- +91 8061865098

Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays)

If your query/complaint is not addressed/resolved within 30 days, you can lodge a complaint over the

Complaint Management System (CMS)4 portal under the Reserve Bank-Integrated Ombudsman Scheme

(RB-IOS)5

More Details: Axis Bank

2. IDFC First Bank Limited

Website: https://www.idfcfirstbank.com/

Customer Care No & Email ID: 1800 10 888 / Banker@idfcfirstbank.com

Nodal Desk No & Email ID: 022-41652700 / nodaldesk@idfcfirstbank.com

PNO Details:

PNO Name: Mr. Vipul Raj

PNO Details: 1800 209 9771 / PNO@idfcfirstbank.com

PNO Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India.

3. Fibe:

Customer care Number: 020-67639797

Email: care@fibe.in

Website: https://www.fibe.in/contact-us/

T&C: https://www.fibe.in/terms-conditions/

Grievance Redressal:

Name of the officer: Mr. Abhiroop Khairnar

Email Address: grievance@fibe.in

Office Address: 404, The Chambers, Viman Nagar, Pune, Maharashtra-411014

4. Moneyview:

Website: https://moneyview.in/

Level 1:

You can reach us for any query/complaint through any of the channels:

Telephone: 080 6939 0476 (Timings: Monday to Saturday - 9 am to 6 pm - Excluding public holidays)

Email: care@moneyview.in (We generally respond within 24-48 hours.)

Level 2:

If the Complaint/Grievance is not redressed by the Customer Service Centre within 7 working days, the customer shall approach the Digital Lending Grievance Redressal Officer (GRO) of the Company at below details:

Name: Mr Venkatraman Narayan

Address: 3rd Floor, Survey No. 17, 1A, Outer Ring Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka – 560087

Email: grievance@moneyview.in

WhizDM Innovations Pvt Ltd or moneyview is a felicitator between customers & various lending partners. In order to raise grievances with a specific lending partner, click here

5. Credit Saison India:

Website: https://creditsaison.in/

Grievance Redressal Offices: Preethi Nair

Phone number: +919962003070

Email address:grievance@creditsaison-in.com; preethi.nair@creditsaison-in.com

Address:IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029

Phone: 1800-1038-961

Email for Service Related Queries: support@creditsaison-in.com

6. DMI Finance Private Limited:

Website: https://www.dmifinance.in/

Customer Care No & Email ID: https://www.dmifinance.in/contact-us.php

Grievance Redressal Details: https://www.dmifinance.in/grievance-redressal.php